These Terms & Conditions govern all online purchases made through Flowers Colindale for the delivery of flowers in Colindale and the surrounding areas. By accessing our website and placing an order with us, you agree to be legally bound by these terms. Please read them carefully before placing your order. These terms are designed to provide clarity on our order process, payments, delivery, cancellations, liability, and other important areas relating to your purchase and use of our services.
In these Terms & Conditions:
These terms apply to customers across Colindale and the surrounding areas we serve.
All orders are subject to acceptance and availability. To place an order for online flower delivery in Colindale, you must:
After you place an order, you will receive an on-screen and/or email confirmation acknowledging receipt. This acknowledgment does not constitute acceptance of your order. Acceptance occurs only when we dispatch the goods for delivery. We reserve the right to reject or cancel orders at any stage due to unavailability, incomplete payment, or suspected fraud. In such cases, we will notify you promptly and issue a refund where applicable.
We aim to display and describe our flowers and products as accurately as possible on our website. However, as flowers are natural and seasonal, variations in colour, size, and form can occur. For successful online flower delivery in Colindale, should specific varieties or items be unavailable at the time your order is processed, we reserve the right to substitute with similar items of equal or greater value. We will make every reasonable effort to contact you when a major substitution is necessary.
All prices displayed on our website are inclusive of applicable VAT and are quoted in pounds sterling (£ GBP). Delivery charges, if applicable, will be added at checkout and clearly displayed before purchase.
Payment can be made using the online payment options provided at checkout. Payment must be received in full before goods are dispatched. By placing an order, you confirm that you are the owner of or authorised to use the payment method. Should your payment be declined or not authorised, your order will not be processed.
Flowers Colindale uses secure third-party payment processing. We do not store or have direct access to your payment card details.
We offer flower delivery throughout Colindale and certain surrounding areas as indicated on our website. Delivery is subject to local traffic, weather conditions, and other factors outside our control. While we strive to deliver on the date and time requested, we are unable to guarantee exact times. If you require flowers delivered on a specific day (including next-day or same-day delivery in Colindale), please refer to the available options at checkout and order within the designated cut-off times.
It is your responsibility to provide complete and accurate delivery information, including correct recipient name, address, and contact number. If the intended recipient is unavailable at the time of delivery, we may, at our discretion:
Flowers Colindale cannot accept responsibility for non-delivery due to incorrect address or recipient details. In such cases, we reserve the right to charge for re-delivery.
If you wish to amend or cancel your order, please contact us as soon as possible after placing the order. Amendments or cancellations may not be possible if the order has already been prepared, dispatched, or delivered.
You have the right to cancel any flower order (except for bespoke or custom arrangements) up until 24 hours before the scheduled delivery time, provided the flowers have not already been dispatched. After this period, cancellation may not be possible due to the perishable nature of flowers. If a refund is due, it will be processed within 5-10 working days using the original payment method.
In the event your chosen flowers are unavailable, and we are unable to contact you for substitution, we reserve the right to cancel the order and issue a full refund.
Flowers and plants are perishable and are therefore not subject to the statutory 14-day cooling-off period. However, if your flowers arrive damaged, defective, or not as described, please notify us within 24 hours of receipt. You must provide reasonable evidence (such as a photo) of the issue. Where justified, we will offer a replacement, credit, or refund at our discretion. Returns are not accepted for a change of mind.
You agree to:
Failure to meet these obligations may result in the cancellation of your order and/or additional charges.
Flowers Colindale endeavours to provide fresh, high-quality flowers and reliable delivery in Colindale and surrounding areas, but cannot be held liable for:
To the extent permitted by law, our total liability to you in respect of all losses arising out of or in connection with any order shall not exceed the total price of your order.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be limited or excluded under UK law.
All content on the Flowers Colindale website, including images, logos, design, and product listings, remains the intellectual property of Flowers Colindale or its licensors. Copying, reproduction, or use of this content without written permission is prohibited.
Your personal data will be processed in accordance with applicable data protection laws and our privacy policy, which explains how we collect, use, and store your data while providing flower delivery in Colindale and the surrounding areas.
We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, supply chain disruption, labour disputes, or adverse weather conditions.
We reserve the right to amend these Terms & Conditions at any time. Changes will take effect once posted on our website and will apply to all orders placed thereafter. Please check this page regularly for updates.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns regarding these Terms & Conditions or our flower delivery services in Colindale and surrounding areas, please contact us via the contact form on our website. We welcome your feedback and aim to respond promptly to all enquiries.
These Terms & Conditions constitute the entire agreement between you and Flowers Colindale in relation to flower delivery orders placed online and supersede all prior agreements, representations, and understandings.
If any provision of these Terms & Conditions is held to be invalid or unenforceable by any court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Thank you for choosing Flowers Colindale for your online flower delivery needs in Colindale and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colindale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colindale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
